Answers to your questions!

  • Does Planet Storage provide a lock and does anyone else have a key?
    For security reasons, disc locks are the preferred locks to be used and they can be purchased at the site. Only you will have a key to it.
  • Do I need to sign a long-term lease?
    Minimum stay is 4 weeks and your rent automatically renews every 4 weeks until you vacate.
  • Will you send me a monthly invoice?
    No, Planet Storage only invoices upon request. And, you can pre-authorize payment in advance, by credit card, direct debit or by mailing a cheque.
  • Will staff help me move in to my storage unit?
    Unfortunately, our staff cannot assist you but we do have complimentary hand trucks and dollies available. In addition, we can recommend a reliable mover.
  • Will you accept packages for me if I can't be there?
    Yes, we will gladly accept courier deliveries.
  • When can I access my unit?
    You can access your unit anytime -24 hours, 7 days a week.
  • Do you have heated and unheated units?
    Yes, we offer both.
  • What are your office hours?
    Our office hours are Monday to Friday 9:00am – 6:00 pm and Saturday 9:00am to 5:00pm.
  • Is there power in your units?
    No. For the safety and security of all our customers, there are no power outlets in our units.
  • What is the height of the ceilings?
    They are generally 8 feet.